Frequently Asked Questions
Booking Procedure
- 50% downpayment is required to confirm you booking and tour slot.
- Once downpayment has been paid send us a photo of deposit or transaction slip through our FB Page with following info: Lead Guest Name, Date of Tours and Hotel for Pick-up Reference.
- Upon verification of payment, booking voucher shall be sent to your email within 24hours.
- Once downpayment has been paid send us a photo of deposit or transaction slip through our FB Page with following info: Lead Guest Name, Date of Tours and Hotel for Pick-up Reference.
- Upon verification of payment, booking voucher shall be sent to your email within 24hours.
Cancellation Procedure
- 7 days prior to the date of tour will incur a cancellation charge of 50% of the total payment made.
- Strictly NO REFUND if cancellation is made three days before the tour
- Refund for tours cancelled due to poor weather conditions as per Coast Guard's advisory will be 100%.
-Hotel refund may be subject to hotel's policy
- Strictly NO REFUND if cancellation is made three days before the tour
- Refund for tours cancelled due to poor weather conditions as per Coast Guard's advisory will be 100%.
-Hotel refund may be subject to hotel's policy
Does your tour packages include airfare?
No. As of now, our packaged tours only include hotel accommodation, tours, and ROUND-TRIP airport van transfer. For cheaper airfare, kindly check with philippine airlines, Skyjet or Cebu Pacific Airlines.
Can I still avail of your package if I prefer a different hotel instead of the ones included in the package?
Yes. We can book you at your preferred hotel. Additional charges may apply should the rate of hotel chosen is higher than those included in the packages.
We have different arrival/departure times. Can we still avail of the airport transfer for the same price?
Yes. Just provide us with the flight details of each guest in your group and we will take care of the rest.
Is there a transport service before and after our island hopping?
Yes. You will be picked up at your hotel/wharf before and after each tour. This applies to both tour packages and daily tours.
I will be travelling by myself. Can I avail your packaged tour?
Yes. But there will be additional charges for hotel accommodation since room rates are computed for twin-sharing in our tour packages.
Is there someone who will assist us upon arrival at the airport?
Yes. On your way out of the airport, just look for your name or Yuane Tours written on a white board among the crowd.